Have a question? Maybe we can answer it here! Take a look at some of our frequently asked questions below

Can't find the answer to a question you have? No problem! Just DM us on instagram or email us at info@basementmarketplace.com and we will get back to you as soon as possible!


Can our order be gift wrapped?

Yes it can! When adding an item into your cart, in the "special instructions for seller" box, let us know whether you would like a specific item, multiple items, or the entire order to be gift wrapped. If you would like the prices to be scratched out with a sharpie or a gift receipt to be included, please also identify that in your special instructions! Our gift wrapping includes a box with our sticker and a bow on the outside, as well as tissue paper on the inside with the items placed and folded neatly. If you have already purchased your items and it has not yet shipped, send us an email with your instructions and we will communicate with you to make it happen!

I saw something in store or on Instagram but I can't find it online. How do I order it?

We have many items you may see on our social media or in store that will not be on our website, but you can still order them very easily. Just send us a message on Instagram, Facebook, or through email, or even give us a call and we can get your information and ship that item to you!

The item I like is sold out in my size! Will it be re-stocked?

For a majority of our product, we only get one set of sizes and they will not be re-stocked. However, we love to re-stock our most popular products and try to do so as quickly as possible. If you would like to ask about the chances of a specific item being restocked, feel free to DM us on instagram or send us an email!